Terms of service

By accessing and using the Wardrobly website at www.wardobly.com (“Website”), you are accepting and consenting to the practices in these terms of use.

Under these Terms of Use, this Website provides a service for customers to rent dresses and accessories from Wardrobly. Through the rental services, we strive to provide you access to gorgeous designer apparel and accessories, and stylist consultation and other content to support you decide which items are perfect for you.

1.1. The Single Member Private Company under the trade name “WARDROBLY SINGLE MEMBER P.C.”, based in Athens at 144 3is Septemvriou street, P.C.: 11251, with T.I.N.: 801729925 and G.C.R.N.: 162298401000, hereinafter for the sake of brevity referred to as “The Company”.

2.1. The current terms of use apply only to the website www.wardrobly.com, as well as the Company’s pages on social media (Facebook, Instagram, LinkedIn), or where they are mutatis mutandis applicable.

2.2. These terms apply only to Customers, professionals or not (natural or legal persons) hereinafter for the sake of brevity referred to as “The Customers”.

2.3. The current terms of use may be modified without prior notification to the Customers. In each case, the modified terms will not apply retroactively.

3.1. Information about the Company’s products and services, registration in the Company’s newsletter service for future offers and updates, as well as the conclusion of services contracts.

3.2. The Company’s services consist in renting textiles, clothing, apparel, and footwear.

4.1. Account Registration

4.1.1. To formulate the booking proposal, the Customer may register and create an account on Wardrobly.com, following the exact procedure presented on the website. The registration is not essential, as the Customer may proceed with the order without registering.

4.1.2. Please do not insert any data (personal or business) that are not requested from the Company.

4.1.3. To delete your account please inform us at hello@wardrobly.com

4.2. Conclusion time of the contract

4.2.1. The Contract has as scope the reservation, rental of movable property (clothing, apparel including any fashion accessories, hereinafter for the sake of brevity referred to as “The Products”). The Contract is directly concluded through the acceptance of Wardrobly’s rental service agreement subscribed by the customer online from the selection of the “Order with Obligation to Pay” Button.

4.2.2. We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

4.2.3. The Company will reject any order submitted by persons that have not reached 18 years of age.

4.2.3.1. By sending orders in this website, you declare that you have reached 18 years of age.

4.3. Rental period & Late fees

4.3.1. For each product, the Customer can pick among the following two rental periods as “Order with obligation to Pay”.

4.3.1.1. Rental for four (4) days.

4.3.1.2. Rental for eight (8) days.

4.3.2. The rental period starts on the day of delivery to the Customer (the date the Customer wants to receive it) at the stated address.

4.3.3. The Customer may request to extend the rental by reaching the Company at hello@wardrobly.com or at the Chat section on the Website.

4.4. Payment methods

4.4.1. Credit/Debit cards

4.4.1.1. By using cards on the Company’s website to make payments, you declare that you have the right to use them legally.

4.4.1.2. Payments made via credit/debit cards are processed through Shopify to Stripe. Financial information will be automatically forwarded through the encrypted protocol of Shopify to Stripe. (Stripe Services Agreement – Greece: https://stripe.com/en-gr/ssa)

4.4.1.2.1. By completing the order on the Company’s website, you declare that you have read and accepted the applicable terms of use by Stripe.

4.5. Prices - Delivery & Returns

4.5.1. The prices (namely, the rental fee of the Products) as indicated on the website include V.A.T. 24%. The prices also include the laundry fees.

4.5.2. The shipment expenses burden the Customer and are including in the total price.

4.5.3. The Company assumes the risk of delivering the products only until their receipt by the Customer.

4.5.4. The risk is initially transferred to the Customer if a different way of delivery is indicated by him.

4.5.5. In any case, the Company is not responsible for any defects in the Courier’s displaying system, during the delivery of the products.

4.5.6. Company makes every effort to process orders as soon as possible.

4.5.7. Deliveries can be made from Monday to Saturday. Sunday is excluded.

4.5.8. The Company assumes no responsibility in case of unforeseen circumstances and force majeure.

4.6. Cancellation or modification of the order

4.6.1. To cancel or modify your order, you shall immediately contact the Company via telephone or email, mentioning your personal data and your order’s number at least three (3) days before the start of the rental period.

4.6.2. Any request for a change or cancellation can be considered for a refund if you contact us directly and at our sole discretion case by case.

4.6.3. Cancellation requests are not accepted after the dispatch of the Product.

4.6.4. You can cancel your order at least 3 days before the start of the rental period, for a full refund by informing The Company at hello@wardrobly.com.

4.7. Delivery of the Product & Incorrect shipment

4.7.1. The shipping will be made and delivered at the address and the date indicated by the customer upon the “Order with Obligation to Pay” acceptance. If the products ordered by the Customer are sent incorrectly, the Company assumes the obligation to cover the expenses of returning the incorrect products and send the correct ones or cancel the order upon your choice with a full refund.

4.8. Products & accuracy of technical characteristics

4.8.1. All products addressed & available are of high status/quality. These products are authentic as the Company purchase them directly from accredited suppliers, designers, brands, retailers, fashion houses, their authorized distributors or from excellent quality second-hand providers.

4.8.2. The Company bears no responsibility for any inconsistency in the description of the technical characteristics of the products, namely in their size, dimensions, and colour.

4.8.3. The Company bears no responsibility for any discrepancy between the available image of the products and their actual characteristics.

4.8.4. The Customers shall very carefully check the selected size of each product before completing any order. In any case, the Customers shall immediately contact the Company for any clarification or check the Size Guide in the webpage.

4.9. Obligation of proper use, responsibilities & returns

4.9.1. The Company rents the products displayed on the website for a certain period of time (rental period) and do not sell them.

4.9.2. The Company remains the sole owner of the products.

4.9.3. The Customer shall make proper use of the products and return them on the same excellent condition he received them.

4.9.4. The Customer undertakes the obligation to treat the Product with great care and diligence to prevent the occurrence of any damages.

4.9.4.1. The Customer shall not make any additions, alter or in any other way modify the Product or interfere with the Apparel.

4.9.4.2. The Customer shall keep the product in his own possession and control and shall not assign the benefit of the hire contract nor be entitled to lien over the product.

4.9.4.3. The Customer shall immediately notify the Company for any damage occurred to the product during the rental period.

4.9.5. The Customer shall return the product during the agreed date (last day of the rental period). In case that the Customer continues to use the rented product after the agreed date, the Company is entitled to charge him the correspondent amount as compensation for the use (20€ per day), for a maximum of seven (7) days. If the Product is not returned after seven (7) days, and the Company is not notified in any way, the Product is considered as stolen, the Company will charge you the current market value of the item at the Company’s sole discretion, up to the retail price, which is indicated on the product page available on the Website or the total compensation amount (20€ per day) for the seven (7) days, whichever is higher. In case the product is returned before the agreed rental date the Company will not provide any reimbursement.

4.9.6. If the rental period ends on Sunday, the customer can return the product the next business day upon agreement with the Company and after he contacts the company via email.

4.10. Damages

4.10.1. Every product has its own retail price, as indicated on the website. In case that the rented product is destroyed in whole or partially, lost, modified, discoloured or in any other way harmed, the Customer shall indemnify the Company with the current market value of the rented product up to the retail price of it at the Company’s sole discretion deciding case by case.

4.10.2. As Minor Damages are considered the following cases restrictively:

4.10.2.1. Stains and creases of small entities that can be remedied with normal washing in laundry.

4.10.2.2. Loose sequins.

4.10.2.3. Unstitched edges.

4.10.2.4. Unsewing

4.10.2.5. Stuck Zip.

4.10.3. The damages are categorized as Minor only by the Company.

4.10.4. Minor Damages are covered by the insurance that is included in the rental fee. For any Minor Damages, the Company will not require any reimbursement of expenses or damages.

4.10.5. Damage to the product different from the same Minor Damage will be estimated case by case by Wardrobly experts, and the full cost of repair will be charged to the Customer.

4.10.6. If the repair is not possible, economically unworthy or it will make the product unusable (taking into consideration the nature of the product), the Customer will be charged the current market value of the item at the Company’s sole discretion, up to the retail price, which is indicated on the product page available on the Website.

4.10.7. In case of loss of the product, the Customer shall immediately inform the Company and the Customer shall be charged the current market value of the product at the Company’s sole discretion, up to the retail price, which is indicated on the product page available on the Website.

4.11. Discounts/Gifts/Promotions

4.11.1. The Company occasionally performs various promotions such as discounts, gift giving purchases etc. These promotions can also be performed on social media or through search websites.

4.11.2. In any case the only accurate representation of the Company’s prices is the one provided through this website.

4.12. Fit Guarantee

4.12.1. If the customer is not able to use the Product ordered for a problem of size, he is required to contact The Company immediately on the first day of the rental period by email (hello@wardrobly.com.) and/or phone and return the item within 24 hours following the return procedure. The Company will refund up to the rental fee excluding any shipment charges at our sole discretion case by case.

5.1. The Customer has the right to withdraw from the rental contract within fourteen (14) calendar days without any explanation.

5.2. The withdrawal right does not exist in case the service has been fully provided and the commencement of the execution of the services provision has started upon the Customer’s previous express consent and his acknowledgement that he will lose the right to withdraw from the service contract when the contract is fully executed.

5.2.1. The service is considered as fully executed when the rented products are received by the Customer.

5.3. If the services provision has started upon the Customer’s express application without his acknowledgement that he will lose his right of withdrawal, then the Customer shall pay the Company an amount relevant to the services provided until the time that the Company has been notified for the exercise of this withdrawal right. The corresponding amount is estimated in accordance with total price agreed on the service contract.

5.4. The withdrawal deadline expires fourteen (14) calendar days from the next day of the conclusion of the rental contract.

5.5. In order to exercise your withdrawal right, you shall inform the Company for your decision by sending a written declaration via email.

5.6. You may use the attached template of written withdrawal, without this being mandatory.

5.7. The Company will immediately inform you for the receipt of your withdrawal declaration, by sending via email a confirmation of your withdrawal.

6.1. Following your withdrawal from the services contract, the Company will refund you all money received from you without any undue delay and in any event, within of the date on which the Company was informed of your decision to withdraw from the service contract.

6.2. The Company will execute the above refund using the same payment method you used for the original transaction unless you have explicitly agreed to something different. The Company is not required to reimburse additional expenses to the Customer in case the latter has chosen a different delivery method than the one offered by the Company.

6.3. The Company may withhold the refund until the products are returned or until the Customer provides sufficient evidence that he sent the products back, whichever comes first.

6.4. The Customer is charged only with the direct cost of returning the products.

6.5. The Customer is liable for any reduction in the products value, only in case that their management by the Customer was different than the one was necessary for the determination of the products nature, use and characteristics, as well as in case the products were destroyed, modified or in any way harmed.

7.1. Data Protection Policy

7.1.1. As reflected on the website (Hyperlink to the Data Protection Policy).

7.2. By filling in personal data on this website, you declare that you have the authorization by this person, in order to provide them to the Company.

8.1. The content of this website (including texts, graphics, images, audio, photographs, and software) constitutes the intellectual property of the Company.

8.2. It is prohibited, in whole or in part, to republish and generally reproduce and retransmit the contents of the website, storage, retransmission in electronic or mechanical or any other form, in the original or in a translation or other adaptation and modification of its form, content and appearance, without the written permission of the Company.

8.3. The display of the material on the website, should in no way be understood as a transfer, licensing, or granting the right to use or exploit it.

9.1. Trademarks, distinctive marks and designs owned by third parties, remain their intellectual property and may not be used without the prior permission of their owners.

10.1. The Company does not espouse opinions that are expressed on comments, posts or texts hosted on its pages on social media.

10.2. The Company’s official accounts on social media (Facebook, Instagram, LinkedIn) are presented through hyperlink on the website.

10.3. Any trademark that may be mentioned in posts on the Company’s pages on social media, remains property of its respective owner and does not imply the Company’s promotion, approval, or proposition for him.

10.4. If you wish to exercise your rights in relation with posts on Company’s accounts on social media please contact us via email or direct message at the social media accounts.

11.1. Please do not send confidential data (personal or business) through the contact or order form.

12.1. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL

13.1. http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wEsrjP0JAlxBXdtvSoClrL8wTDcE3DxVwl5MXD0LzQTLf7MGgcO23N88knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuXmHZh0fttcZH5Ayk5irrULNj6o-99Lw-lsqhQBHW9ok